Land Bank SLA Communication

Letter to our clients explaining the termination of the Land Bank transition agreement

Following a decision made by the Land Bank not to extend the service level agreement (SLA) transition period with UNIGRO beyond the 30th of September 2021, we were made aware that UNIGRO clients have recently received a unilateral communication from the Land Bank via SMS, which was subsequently followed up with a 12-page letter outlining how clients should respond from the 1st of October 2021.

UNIGRO can confirm that the Land Bank has terminated the SLA, but UNIGRO was not informed of the content of the communications being issued by the Land Bank to our clients. We have now had sight of the communication and would like to urgently clarify some of the content included in that communication which, if not clarified, will create a great degree of confusion for all parties in the coming months. We have already hosted an MS Teams session with some clients, where we explained the termination of the Land Bank transition agreement, and are sending this letter to our client database.